
AK: KLM only pays back after a lawsuit
Especially in these times of crisis, airline customers have to be patient when it comes to ticket refunds. Because of the numerous requests, there can be long delays. This was the case with an Austrian couple: The Styrian couple had booked a flight from Graz to Amsterdam and back for the beginning of April directly with the Dutch airline KLM. However, due to the corona pandemic, the plane never took off. The Styrian couple tried for two months to get the 687 euros for the two flight tickets back themselves - with no prospect of success. When their patience finally ran out, they turned to the AK Consumer Protection Agency. "We wrote to KLM immediately, but only received standard answers," says Bettina Schrittwieser, head of the AK Consumer Protection Agency. At the end of July, a lawsuit was finally filed for reimbursement of the flight costs. "After the lawsuit was filed, the airline announced that it would pay. The money was there in mid-August," says the consumer advocate: "But they did not pay our court costs. We are now suing them.” But KLM is not the only airline currently being sued: “We are preparing lawsuits against Lufthansa, Ryanair, Eurowings, Emirates and Turkish Airlines, among others,” reports Schrittwieser. All of them are said to have cancelled flights and are now not repaying the ticket costs, according to the Styrian Chamber of Labor.








