Should passengers get their money back for their ticket if their flight was cancelled? If the court argument of the Ryanair subsidiary Lauda were to be followed, no. The effort involved would be disproportionate. This is how the company argued in court in a case in which a customer whose flight was cancelled wanted his money back, which Lauda should have paid him back within seven days for legal reasons. As proof that processing the claim within the seven-day period would have been a "disproportionate effort", the lawyer commissioned by Lauda presented a few newspaper articles from Spain and a Wikipedia printout to the Saarbrücken District Court. It was also argued that the service center in Madrid was not sufficiently available due to the lockdown. This did not convince the court at all. Lauda was ordered to repay 48,48 euros plus interest and the legal costs. According to the news magazine "Der Spiegel", the parent company would have had to adapt its internal structure in order to be able to process the reimbursement claims within the statutory period. The claim for reimbursement would also not constitute a “disproportionate claim”, as the effort required for the review and reimbursement is kept within very narrow limits. Passengers and thus creditors have an increased interest in asserting smaller claims. Ryanair has not reacted adequately to the Covid-19 situation. “Der Spiegel” suspects a connection between the massive delays or even refusal of refunds by many airlines and the low number of new bookings. Customers therefore do not want to have to chase after their money if their flight is not carried out. The industry has massively lost confidence.