After cancellation: Tui has to repay
While flight activity plummeted in the Corona year, there were real waves of lawsuits against the airlines in court. Some did not want to refund canceled trips. Only a few companies got away with this. The tour operator Tui only had to file a lawsuit to make them give in. Two consumers had booked a package trip to Egypt with TUI Deutschland GmbH - consisting of a Nile cruise and a hotel stay - for around 4.500 euros. The trip was due to start on March 22, 2020. Due to the increasingly drastic effects of the Covid 19 pandemic, they canceled the trip ten days before departure. However, the tour operator only paid back part of the costs. The refund of around 3.000 euros was rejected. The consumers then turned to the Association for Consumer Information for help. The VKI sued on behalf of the Ministry of Social Affairs to recover the remaining amount for the consumers. Before a verdict was reached, TUI Deutschland gave in and reimbursed the consumers the entire amount. "Consumers can withdraw from a package holiday if unavoidable and exceptional circumstances occur at the destination that significantly affect the implementation of the trip. And they can do so without paying any cancellation costs," says Beate Gelbmann, head of the litigation department at the VKI. "The fact that TUI Germany refused a free cancellation in the case mentioned is completely incomprehensible and unjustifiable from a legal point of view."