Due to the Corona travel warning, a Carinthian woman canceled her trip to Turkey in August 2020. The provider from Germany not only kept the deposit, but also sued the woman for a cancellation fee of 1.800 euros. A Turkey vacation that never took place turned into a bureaucratic odyssey for a Carinthian woman. At the time of departure, there was a travel warning for Turkey in Austria, which is why the consumer canceled the vacation. The travel provider from Germany insisted that it was allowed to keep the deposit of almost 600 euros, because Germany no longer had a travel warning for Turkey at the time of the planned vacation. And that's not all: The provider canceled the trip at a cost and demanded an 80 percent cancellation fee and initiated dunning proceedings in Germany - 1.800 euros were to be paid by the woman. The woman turned to the AK Carinthia consumer protection agency with her case. She had a total of around 2.400 euros to lose. "In our legal opinion, neither the retention of the deposit nor the 80 percent cancellation fee were legal, which is why we took action," explains AK consumer advocate Herwig Höfferer. In 2021, the AK appealed against the dunning procedure in Germany, and was successful. In Germany, the proceedings against the Carinthian woman were discontinued. "And then Austrian law came into play," Höfferer explains, explaining: "We took the position that the woman was also entitled to the deposit of around 600 euros. So we sued the provider and won. The woman will not incur any costs for the trip that never took place!" "If you are unsure or have questions about travel topics, any