Defective business class seats: Singapore Airlines must compensate passengers
An Indian couple, Ravi Gupta, a local Director General of Police in Telangana, India, and his wife, flew from Hyderabad International Airport (HYD) to Perth (PER) via Singapore Changi Airport (SIN) in May 2023. During the first part of their journey, they discovered that the business class seats reserved for them were not working properly. The seats could not be reassigned during the flight as the flight was fully booked. The flight attendants offered to manually adjust the seats and checked them regularly during the four-hour and 50-minute flight. However, the couple claimed to have felt like economy class passengers, which caused them "mental anguish" during the flight. An airline spokesperson confirmed to several media outlets that while the automatic recline feature of Mr and Mrs Gupta's seats was faulty, the manual recline feature worked during the flight from Hyderabad to Singapore. "Our crew regularly checked on these customers and offered to manually adjust the seat if necessary," the spokesperson added. Initially, the airline offered compensation of 10.000 miles per passenger, which the Guptas refused. The couple then took the case to an Indian court, where the District Consumer Disputes Redressal Commission in Hyderabad ruled in the Guptas' favor. Singapore Airlines was ordered to reimburse each passenger INR 48.750 (US$570), plus 12% interest. In addition, the airline had to reimburse US$1193 for "mental and physical distress" and US$119 for expenses incurred by the Guptas. This is not the first case in which a business class passenger has received a