According to the German Travel Security Fund (DRSF), most of the 65.000 guests of the insolvent tour operators FTI and Big Xtra have already returned home, while around 15.000 are still in the travel destinations. The DRSF criticized the actions of some hoteliers who refused to allow guests to leave or demanded additional payments. "It is absolutely unacceptable to treat travelers in this way and to cross borders in the process," said DRSF Managing Director Ali Arnaout. According to Arnaout, there have been cases in recent days in which hoteliers refused to allow vacationers to leave or locked them out of their rooms. The DRSF reacted quickly and sent cost coverage declarations to travelers and hoteliers in order to prevent such situations. Meanwhile, the list of tour operators who look after FTI customers in the travel destinations is growing. Chamäleon, for example, takes over the care in Morocco, Oman, Vietnam, Nepal and Kenya. Coral Travel & Ferien Touristik is responsible for looking after FTI customers in Tunisia. Other partners include TUI, Dertour, Schauinsland-Reisen, Aida Cruises, Olimar, Berge & Meer and Studiosus.