Many passengers are familiar with this situation: a delay is announced on the display board. OK, 20 minutes is not much, but will it stay that way? Or will the cash register ring because it adds up to more than three hours on arrival? And what actually counts as an arrival? Is it the landing or the moment when you can get off? A comment. Some airlines try to set themselves apart from the low-cost competition by overemphasizing that they are a premium carrier. Many people are now aware that there is very little difference between Ryanair, Easyjet and the like on short and medium-haul routes. In the event of delays or even cancellations, do you really have an advantage if you have booked with Austrian Airlines, British Airways and the like? The simple answer: yes and no. It depends a lot on which airport the irregularity occurs, who is responsible for ground handling and who is responsible for this particular flight. It is not uncommon for ground service providers and airlines to blame each other when the implementation of passenger rights according to EU regulations is inadequate or, in extreme cases, not carried out at all. If everything goes wrong and no one feels responsible, it doesn't really matter where you booked. Unfortunately, there are also flights where "there is something wrong from the start". For example, friends of mine recently travelled with British Airways from Vienna to London Heathrow. The trouble starts with the online check-in, because it simply didn't work. Whenever I tried numerous times, I was always given an error message that