A medical emergency recently forced a Swiss aircraft on its flight from Tokyo to Zurich to make an unscheduled stopover in Astana, the capital of Kazakhstan. What followed was a series of events that posed enormous challenges not only for the passengers affected, but also for the airline itself. In a collaboration within the Lufthansa Group, Austrian Airlines stepped in to fly the passengers to Europe. On August 17, 2024, a medical emergency occurred on board Swiss flight LX161 from Tokyo to Zurich, forcing the crew to initiate an immediate stopover. Astana, the capital of Kazakhstan, was selected as the nearest suitable airport. The crew made the decision to place the affected person in the care of local medical professionals as quickly as possible in order to ensure optimal care. Although the landing in Astana took place without major incidents, the situation worsened when the aircraft hit the grass with its nose wheel during a turning maneuver and got stuck. The Boeing 777-300ER aircraft had to be towed from the runway and subjected to a thorough inspection for possible damage, which significantly delayed the onward flight. This unexpected situation presented Swiss with the challenge of transporting its passengers quickly and safely. In such critical situations, close cooperation within the Lufthansa Group is invaluable. Austrian Airlines, a sister company of Swiss, showed solidarity and sent a Boeing 777-200 to Astana to pick up the stranded passengers. This aircraft was to take the Swiss passengers to Vienna, where they are expected the next day at 10:15 a.m. (Zurich local time).