Lost luggage in air travel: rights and obligations of travellers
Every year, millions of travelers around the world experience one of their biggest nightmares during their trip: losing their luggage. This unpleasant experience can not only ruin a vacation, but also cause considerable financial and emotional stress. Despite modern technology and improved logistics, the loss of luggage remains a common problem in aviation. But what steps must be taken to minimize the damage and what rights do affected passengers have? The following article highlights the most important measures and deadlines to be observed in the event of lost or damaged luggage and provides practical tips to keep the damage as low as possible. The first step: report the loss directly at the airport The first step in the event of lost luggage begins at the airport. Nikolaus Authried, Head of Legal Advice at the Austrian Automobile, Motorcycle and Touring Club (ÖAMTC), emphasizes the importance of reporting the loss immediately. To do this, the so-called PIR form (Property Irregularity Report) must be filled out, which is available at the baggage service counter. The form serves as official proof of the loss of luggage and is an essential basis for all further steps. It is important that this document is kept carefully, as it plays a central role in later claims. The written damage report: A must for the claim Filling out the PIR form alone is not enough. In order to actually be able to make a claim for damages, a written report of the incident to the airline is required. This must be done promptly, otherwise there is a risk that the claims will expire. The strict deadlines that must be observed are particularly important here: In the case of damaged luggage, the damage must be reported no later than