
Corendon Airlines is testing self-service terminals at European airports
International leisure airline Corendon Airlines has launched a program to convert its ground handling to automated systems. At several hubs, the company is increasingly relying on digital kiosk systems for self-check-in and automated baggage drop-off stations. According to the airline, the terminals at Antalya, Manchester, and Amsterdam airports are already fully operational. The service is currently being rolled out to other European destinations, with installations at the German airports of Düsseldorf and Nuremberg, as well as in Warsaw, currently undergoing testing. The technical process at the terminals requires passengers to scan their identification document or manually enter their booking reference. The system then allows them to select their seat and automatically generate their baggage tags. An integrated payment unit processes additional services such as excess baggage in various currencies, including euros, Turkish lira, US dollars, and British pounds. Chief Operating Officer Atilay Batu justifies the move by citing the need to accelerate pre-departure processes in order to reduce operating costs in the terminals and shorten waiting times at the remaining staffed check-in counters. Industry experts and consumer advocates have mixed opinions on the accelerated expansion of self-service infrastructure at leisure airlines. While automation, when the system runs smoothly, saves time for tech-savvy travelers, technical malfunctions or incomplete booking data significantly increase delays in waiting areas. Furthermore, critics point out that shifting services to the customer often goes hand in hand with a reduction in on-site service staff. This is particularly true in holiday and charter travel, which is characterized by a high proportion of families and elderly travelers with increased need for assistance.








