The tourism region Alpbachtal in Tyrol has installed a voice assistance system in 24 pilot establishments. The "Alpbachtal Voice Concierge" is designed to automatically answer guests' questions. The project was developed in collaboration with Thoesch GmbH.
The system, based on Amazon Alexa technology, can provide information about breakfast times or excursion destinations. It also offers the option of booking additional services such as table reservations. The goal is to free up staff from routine tasks, allowing them more time to provide personalized service to guests.
The Alpbach Valley is the first destination in Europe to introduce a comprehensive solution. A special module for the conference sector is also being tested for the first time. The launch deliberately coincided with the European Forum Alpbach in order to test the system under real-life conditions. The operator emphasizes that data protection is guaranteed. Voice requests are not saved, and personal data is not collected. Furthermore, any device can be deactivated at any time. The project results will be evaluated after one year.