According to a new report from technology company Amadeus, the travel industry is facing a fundamental transformation. In the future, travelers in many parts of the world will be able to forgo traditional check-in and be automatically recognized throughout their entire journey, from airports to rental car locations to hotels. This will be made possible by using a single, overarching identifier instead of multiple travel documents. The report is based on insights from industry experts working on developing the next generation of airline delivery management technologies.
The aviation industry is in the midst of a comprehensive technological transformation. Airlines are abandoning traditional industry standards and embracing new technologies in the areas of quoting, booking, and execution to better tailor air travel to the individual needs of travelers. Delivery Management represents the final phase of this transformation. Amadeus developers are currently working with airlines, ground handlers, and airports to implement these new systems.
According to the report, so-called Delivery Management Systems (DMS) will gradually replace today's Departure Control Systems (DCS). The goal is to create a new generation of open and flexible technologies that better connect the systems of airlines and their partners, such as airports, ground handlers, and third-party providers. This transformation will help eliminate the need for outdated systems used by airlines at airports. Airport employees will be able to move more freely within the terminal to assist passengers directly via mobile devices.
Replacing decades-old standards and processes is intended to enable a smoother and more connected travel experience in several key areas. This includes arriving at the airport without the need for check-in, as traveler identification and necessary controls such as visa and border formalities will be handled digitally in advance. Instead of going to the check-in counter, travelers will drop off their baggage and go directly to security. Furthermore, travelers will be automatically recognized throughout their entire journey without having to present multiple documents. Their authorizations will be linked to a biometric identifier or passport. Even in the event of disruptions to the journey, passengers will immediately receive personalized information and alternative travel options that can also take other modes of transport into account.