Effective October 15, 2023, David Kondo will take over the position of Senior Director Austrian Brand Experience at Austrian Airlines. He is responsible for marketing and product management of the Austrian Lufthansa subsidiary.
Kondo has been with Finnair since 2017, where he held various leadership positions in customer experience, including being responsible for the award-winning long-haul experience and the redesign of Helsinki Airport. David Kondo is also currently a member of the board of the Airline Passenger Experience Association (APEX). In addition to his studies in engineering and airline business, he also has experience with design thinking and innovation.
“I am convinced that David Kondo is the ideal person for this position due to his industry expertise and experience in the area of customer experience,” said Austrian Chief Commercial Officer Michael Trestl.