Easyjet has opened a new Integrated Control Center (ICC) in Luton that will use artificial intelligence (AI) to manage the daily flight program of around 2000 flights more efficiently. With over 250 specialists working around the clock, the center manages more than 340 aircraft carrying up to 300.000 passengers daily to 35 countries.
The ICC uses AI tools to optimize crew planning and predict standby crew needs. This is intended to speed up decision-making and improve the customer experience. The center offers a quiet work environment with natural daylight and individual lighting options, as well as a relaxation room for employees.
A new generative AI tool called Jetstream has been launched, giving teams instant access to policies and procedures to quickly resolve operational issues. This tool incorporates information from eight operations manuals, increasing team efficiency and responsiveness.
Easyjet CEO Johan Lundgren highlighted the importance of the new facility and AI technology in improving operational efficiency and customer experience. Gill Baudot, Director of Network Control, highlighted that the team delivers a quarter of a million passengers safely to their destinations every day, relying on the support of AI to overcome operational challenges.
AI technology also helps minimize food waste, make predictive maintenance decisions and optimally utilize aircraft. This leads to better aircraft utilization and cheaper prices for passengers.
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