The Israeli airline El Al has received the highest award from the Airline Passenger Experience Association (APEX) for the fourth year in a row and was once again rated five stars in the global service ranking.
Despite a challenging year marked by increased demand for flights and operational challenges caused by the war, El Al maintained its service quality and carried a record number of passengers. The rating is based on feedback from more than one million passengers and covers 600 airlines, with only 40 airlines achieving a five-star rating.
Apex, a non-profit organization dedicated to improving the passenger experience, evaluated various categories such as seat comfort, cabin service, food and beverages, entertainment and Wi-Fi. El Al thus maintained its position among the top airlines worldwide. Oren Cohen Botansky, Vice President of Customer Service at El Al, underlined the importance of the award as a confirmation of the commitment of the company and its employees to maintain high service standards even under difficult conditions.