Jetblue: A crew's well-intentioned idea ended in chaos

Airbus A220-300 (Photo: Airbus).
Airbus A220-300 (Photo: Airbus).

Jetblue: A crew's well-intentioned idea ended in chaos

Airbus A220-300 (Photo: Airbus).
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The crew of a Jetblue flight actually wanted to help 22 people transferring, but the attempt went terribly wrong: passengers jumped up during the landing approach and took their hand luggage out of the compartments. A chaotic situation developed.

The Jetblue flight from New York-La Guardia to Fort Lauderdale was late on September 10, 2023. During the landing approach, the crew asked that the 22 people transferring who wanted to continue to Mariscal Sucre should get out first because time was running out. They wanted to give these priority. However, the project was not successful.

While the jet was still in the air, numerous travelers jumped up, opened the overhead compartments and took their trolleys, bags and backpacks. Needless to say: It wasn't just the 22 people who were changing trains, because a kind of competition quickly developed to see who would leave the plane first. The plane had not yet landed at this point.

The crew tried to use loudspeaker announcements to draw attention to the fact that you should sit down and only remove your hand luggage after the plane has reached the parking position. However, this attempt was not really successful, as many travelers apparently did not even notice the announcement. The exact opposite was the case, as more and more passengers got up and took their suitcases etc. Now the cabin crew even threatened that the police would be called after landing. Only that should have been somewhat fruitful.

The suggestion that the 22 people transferring leave the plane first after landing went really wrong. They then couldn't get through the aisle and, according to eyewitnesses, other passengers strictly refused to let them through and preferred to calmly take out their hand luggage and block the aisle. The end of the story: The transfer passengers, to whom the crew actually wanted to give priority, without exception did not make it to their connecting flight and had to be rebooked by the airline on other connections.

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Editor of this article:

René Steuer is an editor at Aviation.Direct and specializes in tourism and regional aviation. Before that, he worked for AviationNetOnline (formerly Austrian Aviation Net), among others.
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About the editor

René Steuer is an editor at Aviation.Direct and specializes in tourism and regional aviation. Before that, he worked for AviationNetOnline (formerly Austrian Aviation Net), among others.
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Nobody likes paywalls
- not even Aviation.Direct!

Information should be free for everyone, but good journalism costs a lot of money.

If you enjoyed this article, you can check Aviation.Direct voluntary for a cup of coffee Coffee trail (for them it's free to use).

In doing so, you support the journalistic work of our independent specialist portal for aviation, travel and tourism with a focus on the DA-CH region voluntarily without a paywall requirement.

If you did not like the article, we look forward to your constructive criticism and / or your suggestions for improvement, either directly to the editor or to the team at with this link or alternatively via the comments.

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