There is no calm: After a long back and forth and the laborious agreement on a billion dollar aid package, the German government criticizes its flag carrier. The economic department does not like the fact that Lufthansa has still not refunded the ticket prices for canceled flights to all customers despite the generous financial injection.
"It is incomprehensible that Lufthansa, despite the massive state aid, has not yet met its legal obligations and does not repay its customers immediately," said State Secretary Ulrich Nussbaum. The federal government has given this topic the highest priority.
Almost 1,24 million requests for reimbursement are said to be still unprocessed, such as mirror.de reported. The airline itself admits: The flood of inquiries overwhelmed the company - especially at the beginning. In addition, there are delays at one of the most important call center service providers in India due to the lockdown there.
The Federal Aviation Office has already initiated an administrative offense procedure.