The reimbursement of booked flight tickets remains a sensitive matter in times of Corona. Because most airlines still fail to repay on time. Fair Plane - a portal for air passenger rights based in Vienna - provides information about which airlines you can justifiably hope to see the money again soon.

By the end of September 2020, more than 72.000 inquiries had been received via the provider, which specializes in flight and package travel cancellations. The total volume of inquiries about ticket refunds amounts to just under 39 million euros.

Easyjet with the best payment behavior, German airlines only in the middle

As indicated in the previous months Easyjet a repayment rate of 96 percent. And delivers by far the best value. 

Austria's flag carrier is doing increasingly bravely and holds second place in the ranking - Austrian Airlines is now paying back 62 percent of the accounts receivable, increasing its quota by four percent compared to June and July.

Eurowings still pays back less than half of the claims, while the repayment rate in the last ranking was a sad four percent, it is now a mere 46 percent.

Auch Condor improves: The airline increases its repayment rate from seven to 39 percent.

The Lufthansa Although it improves by 13 percent to 32 percent, it does not come out of the midfield despite a gigantic rescue package.

Iberia has only made one percent repayments and is therefore in last place in the ranking. The penultimate place is shared Wizz and AirFrance with a meager two percent each. Tuifly can only show a repayment rate of three percent in the current ranking. The subsidiary of the tourism group thus brings up the rear among the German airlines. Even the Portuguese one TAP does not go beyond a quota of five percent.

“Overall, aviation companies still work with the handbrake on to protect their own liquidity. The prospects of increasing numbers of infections and the associated mass cancellations in autumn and winter also give little hope of better payment behavior. As long as politics does not finally put a stop to this, airlines will continue to bolster their finances on the backs of consumers, ”says Fair Plane founder and managing director Andreas Sernetz to the ranking.