SITA, a technology solutions provider for the aviation industry, has announced an improvement in the misrouted baggage rate in its latest report, Baggage IT Insights 2024. According to the report, the number of misrouted bags has fallen to 2023 per 6,9 passengers in 1.000, compared to 7,6 in the previous year. This improvement comes despite an increase in air passenger numbers to 5,2 billion, the highest level in five years.
Since 2007, the misrouting rate has fallen by 63%, while passenger volume has increased by 111%. This is attributed to investments in new technologies, particularly the use of artificial intelligence and computer vision technologies for automated baggage handling. However, the industry remains facing challenges, particularly in dealing with increasing baggage volumes.
The report highlights the importance of digitalization and automation to increase efficiency and further reduce the number of misdirected bags. Two-thirds of airlines now offer automated baggage handling and 85% of airports provide self-service options for baggage drop-off. The exchange of baggage data between airlines and airports is also seen as key to improvement.
David Lavorel, CEO of SITA, stressed the need for closer cooperation and investment in new technologies to improve the travel experience for passengers and increase efficiency. Of particular note is the decline in the misrouting rate in Europe and North America, while the Asia-Pacific region has the lowest rate in the world.
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