The Chamber of Labor criticized 37 clauses - 32 are inadmissible, including the check-in fee.
The AK objected to 37 clauses in the general conditions of carriage of the airline Laudamotion and was now largely right: The courts judged 32 as inadmissible, for example because of non-transparent formulations and inadmissible deadlines. The check-in fee is particularly noteworthy - it must not be charged if it is not clearly pointed out during the booking. AK expert Gabriele Zgubic: "The ruling has an impact on the industry, but currently only applies to Laudamotion - proceedings against Ryanair and Wizz Air are still ongoing."
Not advised of check-in fee
Accordingly, passengers had to pay a fee of 55 euros per flight and person for check-in at the airport. According to the AK in the broadcast, the clause is unusual, disadvantageous and inadmissible due to the amount. Also, attention was not drawn to this during the booking process.
Retrieve the check-in fee - this is how it works:
You can now reclaim the check-in fee from Laudamotion if you were not informed of it during booking and had to pay the fee at the airport. The Austrian Chamber of Labour (AK) advises consumers, until the legal situation is clarified, to only pay the check-in fee subject to legal clarification and to request a refund in writing from the airline. Download the AK sample letter here.
Online check-in not working – Tip : Very often, the free online check-in doesn't work; passengers have to check in at the airport and then pay the fee. Be sure to take a screenshot of the message indicating that online check-in failed.