Anyone arriving at the airport on time and still not being transported should document this with a selfie in front of the open check-in counter. This is recommended by the Agency for Passenger and Passenger Rights (APF).

The display board with the departure times should also be photographed. "The more that is documented, the better," recommended APF director Maria Theresia Röhsler in the Ö1 morning journal. It is also advisable to be at the airport two hours in advance and check in online in advance. If the plane arrives at the destination airport with a delay of three hours or more, the passengers are entitled to compensation payments of between 250 and 600 euros. The amount depends on the distance: for a flight from Vienna to Mallorca it would be around 250 euros, for New York the destination would be 600 euros.

In the event of a flight cancellation, passengers must be offered comparable transport or the ticket price must be refunded. The choice between reimbursement in cash or voucher is permissible as long as it is left to the customer, according to Röhsler. Knowledge of the European regulations on air passenger rights is also an advantage: As the consumer protection association (VSV) emphasized in a broadcast, many airlines did not comply with the regulations.