VKI extends ticket campaign
The Association for Consumer Information is extending its "money-back campaign" for Lauda and Austrian Airlines tickets that could not be used due to the Corona crisis. Frustrated passengers whose flights were cancelled due to the Corona pandemic are often fobbed off with vouchers. They have the law on their side: If an airline cancels the flight, you have the choice between a refund of the flight price or alternative transport under comparable circumstances. According to EU law, airlines are only allowed to issue vouchers if the customer concerned voluntarily accepts them. In practice, however, things are different: Due to the financial hardship, many airlines are ignoring their obligations. And domestic governments are turning a blind eye to this. In the Netherlands, France, Italy, Belgium and Luxembourg, the usual obligation to refund was recently suspended - a voucher solution is intended to provide temporary relief. These national solo efforts are displeasing to the EU Commission, which, despite Corona, continues to adhere to the immutability of the EU Air Passenger Rights Regulation. This problem is also omnipresent in Austria. Since the end of April, over 9.000 consumers have contacted the Association for Consumer Information (VKI) to claim a refund of the full price of their ticket from AUA and Lauda. The VKI has launched a campaign to help consumers enforce their rights free of charge. This has been extended until June 30th - those affected can use the service here.