
Passenger satisfaction at Austria’s airports at a high level – incoming tourism as an important factor
Austrian commercial airports enjoy high passenger satisfaction and play a key role in the country's tourism industry. This is the result of the latest results of a comprehensive passenger survey conducted by the Association of German Commercial Airports (ADV), which was conducted at 2024 airports in 24. Around 14.000 of these interviews were conducted at Austrian airports. More than three-quarters of all respondents (78 percent) gave top marks for passenger satisfaction. Particularly noteworthy is the high proportion of 40 percent of so-called incoming travelers, i.e., air passengers traveling to Austria from outside of Austria. This figure is significantly higher than the German average of 21 percent and underscores Austria's attractiveness as a tourist destination. The Association of Austrian Commercial Airports (AÖV) is committed to further strengthening the state airports. Since June 13, 2025, Norbert Draskovits, Managing Director of Linz Airport, has taken over the rotating presidency of the AÖV from Julian Jäger, Member of the Management Board of Vienna Airport. An outstanding testament to service quality The results of the ADV passenger survey are a clear commitment by passengers to the high quality of Austrian airports. The fact that 78 percent of respondents awarded top marks for passenger satisfaction is an indicator of excellent service and efficient processes. It is particularly noteworthy that in Austria, the proportion of top marks (on a 6-point scale) is even higher at 44 percent than in Germany, where this figure is 32 percent. This speaks volumes about the commitment of employees and the investments in infrastructure. Julian Jäger, the current Vice President of the AÖV and Member of the Management Board of Flughafen Wien AG, emphasized the significance of these results: "Austrian airports have an outstanding