In times of Corona, passengers have to pay attention to a lot and in particular meet some of the bureaucratic requirements of the destination countries. But what if you have all the documents with you and the airline still refuses to board you? This is what happened at Vienna Airport with the low-cost airline Wizz Air.

Time and again, the ground workers at Austria's largest airport stand out with the wrong interpretation of entry regulations. For example, when handling Ryanair flights in the winter, people shone with the fact that RNA-PCR results were incorrectly not recognized and passengers were refused boarding. After much back and forth there was at least one free rebooking to another Ryanair flight.

In the case of Wizz Air, which occurred at Vienna Airport, the Chamber of Labor had to go to court and sue for additional costs of 3.850 euros for a family. For the vacation in Greece, Mr. R. filled out a corona entry form for himself, his wife and the older daughter - as requested on the website of the Greek health authority. The underage daughter was also registered on the dad's entry form. But the trip fell through. Wizz Air refused to check in. The airline said that an entry form with subsequent receipt of a QR code should have been filled out for the minor child. Not only left standing at the airport, the family should also be left with the entire "travel expenses". Only after an AK lawsuit did Wizz Air return all costs - a total of around 3.850 euros.

In 2020, Greece was on family R's vacation plan. The parents and their two children, one of them underage, were already looking forward to the trip. Mr. R. booked the return flight with Wizz Air and the hotel separately. As requested on the website of the Greek health authority, the family of four duly completed the required corona entry forms before starting their trip: three times, since according to the website their underage child could be indicated on the entry form of mom or dad.

But at the airport the R. family experienced a blue miracle - even though they had presented the relevant entry documents, Wizz Air refused to check-in. The reason: The entry forms should have been filled out individually for each person, including the minor child. The R. family stated that, according to the website of the Greek Health Authority, a minor child could be registered with one of the parents. This was finally confirmed by the Greek health authority's hotline. But all the assurances did not help. Wizz Air refused the flight.

On top of all the annoyance, the family should be left with all the costs, i.e. flight, luggage, hotel and transport costs. Since the airline refused the family the flight, they also have to bear all "follow-up costs". Repeated reclaiming of the travel price paid falls on deaf ears. The R. family therefore sought help from the AK consumer advice service. It was only when the AK brought a lawsuit that Wizz Air gave in and repaid the entire cost of 3.851,06 euros.