Internal circulars from Lauda Europe and its predecessor, Laudamotion, always cause astonishment. Most recently, the base supervisor responsible for Vienna significant sales pressure exercised on cabin crew. This caused a lot of waves in the media across Europe.
But already in the spring, the same manager put pressure on in a completely different way, because, among other things, he demanded that passengers should be offered more alcohol. At the time, Aviation Direct also reported on the basis of the new “service plans” that the Vpurchase of alcoholic beverages has a special priority and should be carried out on many routes before all other products.
The way in which Base Supervisor P., who was one of the ringleaders of the two demonstrations last year, tried to motivate and at the same time uttered threats, has been reminiscent of the methods used by gang columns in recent months. For example, one should “chase” the passengers for more sales on board, that is to say, offer pretty much everything and as often as possible. It was even written whether one wanted to be a sheep or a wolf.
The Vida union considers the outbursts of the base manager responsible for Vienna to be intolerable. Department chairman Daniel Liebhart: “When Michael O'Leary lets his employees communicate in this way, it is very reminiscent of modern slavery and not modern working conditions. That begs the question, is O'Leary chairman of an airline or a hunting company? Billionaire O'Leary allows a climate of fear in his company. This even drives the employees so far as to buy the goods from the on-board sales themselves in order not to lose their jobs. Flight attendants are primarily responsible for cabin safety and not for chasing passengers when selling on board. It is high time that politics and the Chamber of Commerce put a stop to this hustle and bustle of some market participants and end their cuddling course towards multibillion-dollar corporations. Your announcements of wanting to take measures against wage and social dumping in the aviation sector must now finally be followed by action in the interests of the workers, because in the aviation business it is the workers who suffer and not billionaires like O'Leary. "
It should be noted that at Lauda Europe the base supervisor is only responsible for the cabin crew. The pilot's superior is the base captain. There is a clear separation of responsibilities internally.
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