The International Airlines Group, which includes British Airways, should actually have a very great interest in ensuring that frequent flyers redeem their Avios bonus points for free flights as quickly as possible. Actually, because there have been massive technical problems for a few weeks and it is still not possible to book connections with Oneworld partner American Airlines.

In the 1990s and early 2000s, the then famous blue screen was the epitome of a computer problem. In the meantime, the term has been replaced by the words “error message” or “error”. In any case, these members of the IAG frequent flyer program are often put in front of their noses.

Time and again, participants of the British Airways Executive Club were unable to log in or were unable to book Avios tickets via their accounts. It is not that this problem only arose for a short time, but that the members have been plagued by it for several weeks. The IAG has a very strong interest in ensuring that as many Avios as possible are burned, because reserves must be formed in the balance sheet for these.

In the meantime, some problems have been fixed, but new ones immediately caused. Among other things, the TPG portal reports that it is currently impossible to book flights operated by Oneworld partner American Airlines. The errors are very different depending on the airline through which Avios tickets are to be booked.

Sometimes the corresponding button is completely missing, sometimes connections are shown as fully booked or the entire booking process ends with an error message. The TPG portal has noticed remarkable differences. For example, connections made by American Airlines in test bookings could not be paid for with Avios, but the same flights could be paid for via the Alaska Airlines page. Nothing worked at all on British Airways. Behind this are obviously massive technical problems that have not yet been resolved. This should be particularly annoying for people who have saved up a lot of Avios, but have not redeemed them last year and this year due to the entry and quarantine regulations of various countries. It is therefore important to be patient and, where possible, to use the hotlines to book by phone. The problems are even more annoying for the IAG, because every "burned" Avio means that you no longer have to set up a provision for it. You actually want as many frequent flyers as possible to consume as many Avios as possible, but you don't necessarily make it easy for customers ...