Eurowings has abolished fee-based hotline

The low-cost airline Eurowings has reacted to the long waiting times that customers sometimes have to endure when contacting the hotline. The fee-based premium numbers have been replaced by normal landline numbers. This applies at least to Germany.

Passengers can now contact the carrier by calling +49221/59988298. The number +49221/59988225 applies to travel agencies and agencies. Some time ago, the European Union decreed that airlines must provide a telephone number that can be reached at normal landline rates or alternatively free of charge for service issues relating to existing bookings. For new bookings and interested parties there may continue to be chargeable hotlines. Unfortunately, not all providers comply with the regulation.