The Dutch airport Amsterdam-Schiphol is repeatedly in the crossfire of criticism due to enormously long queues in front of the security checkpoints. Many passengers missed their flights as a result. Now the airport wants to compensate affected travelers.

In cooperation with a local consumer protection organization, it has been decided that passengers who were unable to take their booked flights between April 23 and August 11, 2022 due to the chaotic conditions should get money back. The costs for a replacement flight and any hotel costs are to be reimbursed. If you had to switch to another means of transport, the expenses for the tickets should also be reimbursed.

However, passengers must be quick because claims must be made by September 30, 2022. According to the current state of affairs, there should be no more compensation for departures after August 11, 2022. Due to an acute shortage of staff, the airport had to cap the number of passengers who can use Schiphol every day. This measure is to be maintained until at least October 2022.