The German ticket seller Green Airlines has extensively revised its homepage and no longer calls itself an “airline” or “airline”. In the self-description you now call yourself a “virtual airline”.
The “Airline” button has been replaced by “Virtual Airline”. Before, it was very important to be perceived as an airline on your own website, but you are not one, because the company has neither AOC nor an operating license. This has recently been pointed out in the self-description.
“As a virtual airline, we work together with partner airlines for the purpose of flight operations. We provide the area of ticket sales and take care of the technical background processes as well as the implementation of our concepts. The actual air transport of the passengers is then carried out by third parties via ACMI ”, it can be read on the Green Airlines website.
However, the wording is a bit unfortunate, because as a pure sales company you cannot take care of any technical matters, since this would require Part 145 approval as a maintenance company. Furthermore, a pure sales company is not able to use aircraft in the so-called ACMI (Aircraft, Crew, Maintenance, Insurance), because this would require AOC and an operating license. Green Airlines charter planes, so the correct term would be “charter” or “charter flights”. “Scheduled flights” on the home page is also misleading, because they are charter flights.
Air passenger rights: Reference is made to the operating carrier in bold
A look at the menu item passenger rights shows that one obviously wants to protect oneself against customer claims for compensation according to EU-VO 261/2004 through these. Recently, this sentence can be read in bold: "Responsible for granting your rights is the respective operating airline".
For people who have bought Green Airlines tickets with flight numbers from Alk Air or Just Us Air or German Airways, but have not been transported, this should now be very exciting, because Just Us Air said they had never signed a contract with the ticket seller and both German Airways and Alk Air dropped out without notice, but the sale of tickets was only stopped with a considerable delay. The Zeitfracht subsidiary even had to threaten legal action.
Fictitious flight numbers without naming the operating carrier
Another unique feature is the reservation system. This is a solution from the Flexflight subsidiary Worldticket. Green Airlines has obviously not yet found an “operating airline” and is now offering tickets with the fictitious IATA-2L code GN without naming the operating carrier. The code GN was last assigned to Air Gabon, but is currently not assigned.
For this purpose, the following warning appears in the World Ticket reservation system: “Flight number and operating airline. Dear Sir or Madam, If you are shown the flight number GN XXX for the desired flight dates for the available tariffs and for Operated by: NN, it is not yet known at the time of booking who the operating airline will be. Of course we will inform you as soon as possible, in any case early enough before the start of the check-in, about the operating airline. "
The procedure is surprising, because in the European Union it is prescribed by regulation that the operating carrier must be named at the time of booking. Pretty much all airlines and travel agencies adhere to this. In the event of short-term changes, which may arise, for example, due to a technical defect or the rental of a wet lease machine, you must be informed of this fact as soon as possible, but at the latest before boarding. When changing flight numbers, there may be a possibility of withdrawal under certain circumstances.