Low-cost airlines such as Ryanair and Wizz Air offer affordable travel, but consumers often encounter problems with refunds and customer service.
According to EU law, taxes and fees must be paid back when flights are cancelled, but Ryanair does not list these separately and refuses to issue refunds. Problems also arise at check-in: customers report that online check-ins often do not work and fees at the counter are therefore unavoidable. The Upper Austrian Chamber of Labor criticizes the airlines and calls for stricter rules across Europe to strengthen customer rights.
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