Nothing worked anymore: KLM had to abandon passengers to Amsterdam

Embraer 170 (Photo: Robert Spohr).
Embraer 170 (Photo: Robert Spohr).

Nothing worked anymore: KLM had to abandon passengers to Amsterdam

Embraer 170 (Photo: Robert Spohr).
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The handling chaos at Amsterdam Airport finally escalated on Saturday. Due to a lack of staff, almost nothing worked anymore. KLM therefore decided to take an unusual measure: they stopped transporting passengers from European destinations to the largest airport in the Netherlands.

Schiphol Airport has been causing a stir for a few weeks now, because extremely long queues at the counters, at security checkpoints and a lack of staff to board flights are frustrating for travelers. Many passengers miss their flights because after hours of waiting they still haven't made it to the gate. The queues are sometimes so long that they begin on the street in front of the terminal.

The largest provider, KLM, announced last weekend temporarily stopped ticket sales. Due to the chaotic situation, flights have to be canceled again and again, but all the measures taken together with Schiphol Airport were not sufficient. The collapse nevertheless occurred and KLM then decided not to carry any more passengers to Amsterdam from European destinations.

“In order to ensure safe and viable operations at Schiphol for passengers and staff, KLM has decided that no further passengers will be brought to Amsterdam. This means that a large number of KLM flights on Saturday were delayed or cancelled," the Netherlands' largest airline said in a statement to the media.

Several “external factors” are said to have come together at Schiphol. In addition to the lack of personnel, the weather also contributed to the fact that many machines were delayed or could not take off or land at all. In addition, the slope capacity is currently limited due to maintenance work. KLM admits that due to the chain of all unfavorable circumstances, an enormous number of passengers cannot fly from Amsterdam or are stranded at other European airports because their Schiphol flights have been cancelled.

However, the cessation of transporting passengers from European airports to Schiphol not only affected point-to-point passengers, but also transfer passengers who, for example, could not reach their long-haul connections. This caused massive irritation among many, because Pentecost is a popular time for short vacations. KLM apologized for the circumstances and emphasized that they wanted to fly out as many stranded travelers as possible from Schiphol on Saturday in order to be able to operate as many flights as possible on Sunday. According to reports, however, the chaos in Amsterdam is continuing, so that a short-term relaxation of the situation is by no means to be expected.

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