Vienna is intensifying its security and support measures for international guests and the local population in the run-up to the 70th Eurovision Song Contest (ESC). At the heart of the initiative is closer cooperation between Vienna Tourist Board and the Vienna Police, under the auspices of the "Gemeinsam Sicher" (Together Safe) initiative.
From May 11th to 16th, 2026, a daily information booth will be set up at the central tourist information office on Albertinaplatz. Local police officers will be available there between 10:00 a.m. and 13:00 p.m. to answer questions about general safety, crime prevention, and orientation within the city. This measure complements the police presence during the major event and aims to strengthen the sense of security in the busy first district.
To accommodate the expected influx of fans from over 80 countries, Vienna Tourist Board is setting up six specialized Welcome Desks at strategic locations. In addition to the Tourist Information Center at Albertinaplatz, service units will be operated at Vienna Airport, the main train station, and in the "Eurofan House" at the Vienna Museum. Of particular note are two dedicated counters at the Vienna Stadthalle, primarily aimed at delegations and the approximately 2.600 accredited media representatives. Around 30 staff members and volunteers are supporting the project, providing information about the accompanying "Vienna Offstage" program and offering logistical assistance.
Even before the event, Vienna's visitor economy was comprehensively prepared for the demands of the anniversary Eurovision Song Contest. A networking meeting between the city's executive branch and luxury hotels in March served to clarify operational details such as temporary closures of the Ringstrasse, the protection of VIP guests, and how to handle demonstrations. A specially developed guide entitled "Hotel Awareness" also raises industry awareness of modern threat scenarios such as cybersecurity and preventative measures in everyday hotel operations. The city is thus focusing on combining hospitality with professional risk management to ensure the smooth running of the world's largest live music show.
The logistical planning also takes the arrival phases into account: At the transport hubs of the airport and main train station, the opening hours of the information centers were significantly extended from the beginning of May to manage peak times. By combining official expertise with tourist services, Vienna is once again positioning itself as an experienced host city for major international events. These measures reflect the strategy of presenting the city not only as a cultural stage, but also as a safely organized experience where prevention and information go hand in hand.