Swiss is dismantling the mountain of reimbursement applications: By the end of September, the Lufthansa subsidiary had processed all related concerns from Swiss tour operators that were received by the end of July.

This complied with the relevant federal requirement. In addition, applications from direct customers from the same period could also be completed. The customers who will be affected by this in the future are given hope: the usual processing time before the pandemic should be reached again in October. In total, the carrier has already processed over 1,1 million applications in the Corona year and reimbursed more than 585 million Swiss francs.

“I am very happy that we were able to work off the backlog and meet the federal requirement as planned. Travel agencies and tour operators have been able to use the automated reimbursement function in the GDS again since the end of July, which has normalized the payment process for our sales partners, ”says Swiss sales manager Tamur Goudarzi Pour.