DER travel agencies are now charging money for advice

DER travel agency (Photo: DER Deutsches Reisebüro GmbH).
DER travel agency (Photo: DER Deutsches Reisebüro GmbH).

DER travel agencies are now charging money for advice

DER travel agency (Photo: DER Deutsches Reisebüro GmbH).
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So far, advice in almost all travel agencies has been free of charge and the brokerage of package tours has almost never been associated with costs due to the commissions. Most agencies charge a fee when booking other services, such as flight tickets. Now the DER travel agencies are rushing forward and generally make the advice chargeable.

While package tours are a reliable mainstay, the tourism professionals working in the most varied of agencies have been able to observe a phenomenon in recent years: customers have sought advice from travel agencies, had hotels shown and so on. But then it was booked over the Internet at low costers and through mediation portals. This is of course not forbidden, because comparing prices and merely finding out about the offer is not a purchase obligation.

The crisis is now causing many travel agencies to think about flat-rate advice. If the customer does not buy anything, these should at least cover the personnel expenses. Many are still struggling with the decision, but the DER travel agencies are now rushing forward and announced that two fee-based consulting packages will be introduced.

If the travel price is up to a maximum of 500 euros, DER charges a fee of 15 euros. From 501 euros, 30 euros are due. These are the flat-rate service charges for the basic package, which, according to the notification, include, among other things, individual travel modules, price comparisons, entry information, the use of the app with a contact function for the advisor and a luggage tag.

However, if, for example, seat reservations are to be made, special requests sent to hotels, electronic travel documents handed over on paper or permits obtained, an order value of up to EUR 500 costs EUR 34. From 501 euros the plus package costs 49 euros. DER makes no secret of the fact that personal advice and support are seen as added value and is convinced that this must be rewarded accordingly. In a statement, the management assumes that, especially now in the crisis, customers place even more value on personal support. The point in time at which the service fees are introduced is described as "ideal". The fees are to be levied in all DER travel agencies, although an exact point in time has not yet been specified.

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Editor of this article:

Jan Gruber is Senior Editor at Aviation.Direct. Before that, he had held the same position at AviationNetOnline (formerly Austrian Aviation Net) since 2012. He specializes in low-cost carriers, regional aviation in the DA-CH region and in-depth research.

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About the editor

Jan Gruber is Senior Editor at Aviation.Direct. Before that, he had held the same position at AviationNetOnline (formerly Austrian Aviation Net) since 2012. He specializes in low-cost carriers, regional aviation in the DA-CH region and in-depth research.

Nobody likes paywalls
- not even Aviation.Direct!

Information should be free for everyone, but good journalism costs a lot of money.

If you enjoyed this article, you can check Aviation.Direct voluntary for a cup of coffee Coffee trail (for them it's free to use).

In doing so, you support the journalistic work of our independent specialist portal for aviation, travel and tourism with a focus on the DA-CH region voluntarily without a paywall requirement.

If you did not like the article, we look forward to your constructive criticism and / or your suggestions for improvement, either directly to the editor or to the team at with this link or alternatively via the comments.

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