The Latvian airline is introducing a new service.

Communication between the airline and passengers in cases of delayed or damaged baggage should run more smoothly in the future. To this end, Air Baltic is introducing a new Internet tool that is supposed to provide customers with information about it at all times. 

“Although we take special care of the passenger's baggage and it reaches its destination safely and on time in more than 98 percent of cases, the baggage can sometimes be delayed or damaged. In such cases, our customer service team provides professional support and takes care of the tracing and delivery of the baggage as well as the reimbursement of costs, ”says Air Baltic boss Martin Gauss.