The low-coster presents his virtual assistant, which is supposed to help out with questions about the flight.
In the future, Wizz Air customers will be able to expect an answer even faster if there is any uncertainty, without having to come into personal contact with an employee. The newly introduced tool is now assuming this role. Live chat with agents is also available free of charge should customers have questions beyond Amelia's knowledge.
The new chatbot was inspired by Amelia Earhart, the American aviation pioneer who became the first female aviator to fly alone across the Atlantic. The chatbot feature is currently available in English for a limited number of topics, but will be rolled out gradually. "Wizz Air is committed to expanding Amelia's expertise and helping our passengers manage their travel details with an ever-expanding range of self-service options. Let's welcome Amelia on board ”, so Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air.