On Saturday morning there were unsightly scenes at Vienna International Airport. Numerous Ryanair passengers who wanted to check in their suitcases at the check-in desk have missed their flights. The queue was extremely long.

"It felt like a few kilometers and after two hours it was still not our turn," those affected told Aviation Direct. The mood is said to have turned at some point, so that there were loud discussions with the ground staff at Flughafen Wien AG. According to reports, one or the other swear word should also have been uttered.

Ryanair has commissioned Flughafen Wien AG's ground subsidiary to provide services such as check-in, boarding and ramps at Austria's largest airport. However, this is only a service provider for the low-cost airline, which specifies very precisely how the rabbit should run. For example, the lowcoster specifies the boarding process and allows passengers to “park” in gangways, staircases and buses despite Corona, so that they can board the aircraft immediately after approval. Last week, travelers had to wait more than an hour in the gangway or in the stairwell for the apron bus during a strong thunderstorm. Operationally, the connection was carried out by Lauda Europe.

Too few counters booked

Ryanair has steadily increased the number of flights in Vienna, but apparently too few ground staff have been booked at Flughafen Wien AG. On Saturday, there were around 15 connections on the flight schedule between just before XNUMX a.m. and just after XNUMX a.m. Many were very busy and - actually in the sense of Ryanair - many travelers wanted to drop off their luggage at the counter. For this they had to pay extra in advance and had long queues. There were far too few check-in counters occupied to cope with the large number of passengers.

Despite the fact that many of them had their legs flat for two hours, the result was: missed flight. Attempts to queue up because boarding is approaching were also rejected. The responsible staff should have insisted on the order in the queue, report those affected. Ultimately, a lot of people missed their flights. When asked, Ryanair argues that you should show up at the airport three hours before departure and if you fail to do so, it is the fault of the passenger.