The Chamber of Labor criticized 37 clauses - 32 are inadmissible, including the check-in fee.

The AK objected to 37 clauses in the general conditions of carriage of the airline Laudamotion and was now largely right: The courts judged 32 as inadmissible, for example because of non-transparent formulations and inadmissible deadlines. The check-in fee is particularly noteworthy - it must not be charged if it is not clearly pointed out during the booking. AK expert Gabriele Zgubic: "The ruling has an impact on the industry, but currently only applies to Laudamotion - proceedings against Ryanair and Wizz Air are still ongoing."

Not advised of check-in fee

Accordingly, passengers had to pay a fee of 55 euros per flight and person for check-in at the airport. According to the AK in the broadcast, the clause is unusual, disadvantageous and inadmissible due to the amount. Also, attention was not drawn to this during the booking process.

Retrieve the check-in fee - this is how it works: 

You can now claim the check-in fee back at Laudamotion if you were not made aware of this during the booking and you had to pay the fee at the airport. Until legal clarification, the AK advised consumers to pay the check-in fee only subject to legal clarification and reclamation and to request the reclaim in writing from the airline. Just download AK sample letter here.

Online check-in does not work - tip: Very often the free online check-in does not work, consumers have to check-in at the airport and then pay the fee. Be sure to take a screenshot of the message that the online check-in failed.