The low-cost airline Eurowings was able to win a total of three prizes as part of the “German Customer Awards 2020/21”. According to a press release, the carrier scored points in the categories of customer satisfaction, customer service and value for money.

 The airline has been recognized by the German Society for Consumer Studies (DtGV) as a three-time winner of the “German Customer Awards 2020/21 - a Germany-wide consumer ranking. The tourism subsidiary of the Lufthansa Group took first place in all three categories (customer satisfaction, customer service and value for money) in the discount airline industry. Details on the placements have been published at www.dtgv.de.

The central question of the annual “German Customer Award” study deals with which companies have the most satisfied customers (“Customer Satisfaction” category), which companies have the most positive customer experiences (“Customer Service” category) and how appropriate the company's performance is Ratio to the demanded price is assessed (category "price-performance ratio"). The online customer survey included around 330.000 judgments on a total of 2.261 companies from 233 industries.