At the beginning of this week, Hamburg Airport began allowing people with non-visible disabilities to receive a sunflower as a lanyard or pin free of charge.
The aim is for those affected to experience more understanding and patience from those around them. Hamburg Airport issues the sunflower either as a lanyard or a pin. The ticket is issued free of charge in the Hamburg Welcome Center (public area) and at the pier information counter. No further proof is required.
“All passengers should feel equally comfortable at Hamburg Airport. However, for people with an invisible impairment, it can be a big challenge to find your way around an airport. From baggage drop-off to boarding to boarding pass checks – everywhere they are confronted with unusual situations and in the presence of many people who are in a hurry,” explains Corinna Vogt, Head of Customer Services Passenger Management. “With the sunflower you can send a signal that there is an invisible impairment and that perhaps a little more time and understanding is needed. This makes the trip easier. Our team is trained to react sensitively and to provide support if necessary.”
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