Ryanair “punishes” travel agency users

Boeing 737-800 operated by Malta Air (Photo: Jan Gruber).
Boeing 737-800 operated by Malta Air (Photo: Jan Gruber).

Ryanair “punishes” travel agency users

Boeing 737-800 operated by Malta Air (Photo: Jan Gruber).
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In times of countless cancellations, the reimbursement at Ryanair depends solely on one fact: the place of the conclusion of the contract.

Because if you book your flight directly on the website of the Irish low-coster, you will also get your money refunded in full. Customers who book through travel agencies would only dream of this, said Alex Agius Saliba, Maltese lawyer and member of the European Parliament in his guest article timesofmalta.com. After the waiting period, you will be handed redeemable checks to the value of the amount paid, which still have to be converted into cash. And there is also the catch: Because that happens in banks. These usually charge a fee for the transaction, usually up to 100 euros per case. It is precisely this fact that violates the EU directive on package tours, according to Agius Saliba. There would be no objective justification for such a disadvantage compared to those who choose the direct airline route. That's why he entrusted the EU Commission with the matter. 

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Editor of this article:

Granit Pireci is an editor at Aviation.Direct and specializes in aviation in Southeast Europe. Before that he worked for AviationNetOnline (formerly Austrian Aviation Net).
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Granit Pireci is an editor at Aviation.Direct and specializes in aviation in Southeast Europe. Before that he worked for AviationNetOnline (formerly Austrian Aviation Net).
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Nobody likes paywalls
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Information should be free for everyone, but good journalism costs a lot of money.

If you enjoyed this article, you can check Aviation.Direct voluntary for a cup of coffee Coffee trail (for them it's free to use).

In doing so, you support the journalistic work of our independent specialist portal for aviation, travel and tourism with a focus on the DA-CH region voluntarily without a paywall requirement.

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