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Anyone who was offered a paid Prime membership when booking a trip via the Opodo booking platform can now request the money back. The Supreme Court (OGH) ruled in favor of the AK: the simultaneous conclusion of a paid Opodo Prime membership of around
In March last year, the Association for Consumer Information (VKI) sued CTS Eventim Austria GmbH, which operates the “Ö-Ticket” ticket service, on behalf of the Ministry of Social Affairs. The subject of the proceedings were clauses in Ö‑Ticket's contractual conditions,
Planned dream trip for couple after separation fell through. The tour operator charged cancellation fees of 5.800 euros. AK consumer advocates intervened. “A couple had already booked their dream trip months before, but it subsequently took a turn for the worse
The AK has sued for 20 clauses in the general terms and conditions (GTC) of the high school travel provider Summersplash for high school trips in 2023. The Higher Regional Court and the OGH confirm: The provider is allowed to use the clauses in the contracts that the AK objected to
The AK has sued two different versions of the general terms and conditions from 2019 and 2021 of the X-Jam high school travel provider DocLX Travel Events GmbH. After an already successful ruling in the fall, the Supreme Court once again agreed with the AK: Well
What happens if you book a train trip along with a package holiday and the train is so late that you miss your flight? An Austrian court had to deal with exactly this question,
A 38-year-old employee who works for a smaller company that works in the area of aircraft maintenance had to enforce his entitlement to parental leave with the help of the Lower Austrian Chamber of Labor. This had previously been refused to him by his employer
Participants of X-Jam graduation trips run by the tour operator DocLX can now claim money back. The Chamber of Labor went to court over some fees and additional wages and won. It is also about not allowing resignations in exceptional circumstances
The foggy autumn days are the most popular time to go on a wellness vacation. The consumer advocates of the Upper Austrian Chamber of Labor have surveyed the price-performance ratio of wellness hotels in Upper Austria. There are price differences of over 400 euros for one
The main holiday season of 2023 is slowly but surely coming to an end. Many Austrian travelers again had problems with airlines, online travel agents and tour operators this year. The Association for Consumer Information has on behalf of
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