Wizz Air's automated refund process processes 95 percent of cash refund requests within just one week.

The low-coster introduced the automated reimbursement process last May to cope with the unprecedented, enormous number of cancellations due to the ongoing Covid-19 pandemic. Among other things, probably also to avoid expensive disputes in court. Because the law stipulates that the repayment must be made within a week.

“Wizz Air is committed to providing customers with the best customer experience. That is why we invested in the automation of the reimbursement process in the early phase of the pandemic. Unlike other airlines in Europe, this offers a much fairer approach to the passenger in the event of a flight cancellation and ensures that those affected get their money back as soon as possible. We pride ourselves on the fact that we process 95 percent of refund requests in just seven days and we will continue to invest in technology to make the refund process as seamless and intuitive as possible so that customers can travel without worries again, ”said Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air.