Belgium: Charleroi Airport charges for all toilets

Charleroi Airport (Photo: René Steuer).
Charleroi Airport (Photo: René Steuer).

Belgium: Charleroi Airport charges for all toilets

Charleroi Airport (Photo: René Steuer).
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Paid toilets are not uncommon at European train stations. At airports these are normally available free of charge as a service. Not so at Charleroi Airport in Belgium, because here you have to shell out a euro when you need to go to the toilet.

A long time ago, Ryanair boss Michael O'Leary publicly considered charging for the use of on-board toilets. The project was never implemented, so that the low-cost airline has not charged a "toilet fee" to this day. Not so at Charleroi Airport, whose biggest customer is the Irish low-cost group: For a few days now, passengers who – for whatever reason – have to go to the toilet have had to pay one euro.

Anyone who does not have a bank or credit card, which can often be the case with children and young people, for example, cannot even get in, because the new access barriers do not accept cash at all. So there is no choice between cash or card for (whatever), but whoever has a card accepted by the device is not allowed to go to the toilet.

Unsurprisingly, Charleroi Airport's paid toilet facilities are already sparking heated debates on social media and TV. Passengers told local television stations that they felt ripped off by having to pay for the toilets after landing.

Anyone who thinks that only those "quiet places" outside the security area would be affected is wrong. Charleroi has provided all toilet facilities with payment barriers. This expressly includes those directly at the baggage carousel and in the security area around the gates. So there is no legal way to escape the "toilet fee". At one euro per use, this is quite high, because in contrast to petrol stations, you get a voucher that can be redeemed in shops.

But why does Charleroi actually charge extra for the toilets? Each passenger pays a so-called passenger fee via the booked airline, the amount of which varies depending on the airport. This includes the use of the terminal and thus normally also the use of the toilet facilities. Until the “Charleroi case” this question did not even arise. The airport justifies the introduction of the "toilet tax" of one euro per use with the fact that the facilities were "often left very dirty" by the users and that "although they are cleaned every hour". The airport no longer wants to bear the costs for cleaning alone and is therefore now demanding money. However, passengers tend to suspect that the airport was looking for a new source of income and according to the motto "if you have to, then you have to" the toilets could have offered themselves...

3 Comments

  • Hannes W, 6. December 2022 @ 08: 43

    The obligation to pay fees is less worthy of discussion than their obligatory cashless processing. Would be an issue for the Luxembourg (ECJ), keyword "discrimination".

    • Jan Gruber, 6. December 2022 @ 08: 54

      Let's say an UM (unaccompanied minor) needs to go to the toilet before departure or after landing. Most children do not have a bank or credit card. The UM is then dependent on the "help" of the accompanying staff and it is questionable whether they want to / can pull out the private card, because the wallet could also be locked in the locker in the employee cloakroom. This could result in an awkward situation for the UM.

      On the other hand:
      Every passenger pays a so-called passenger fee through their airline. This varies depending on the airport, but the reason is the same: this is used to pay for the use of the airport terminal. This fee is not to be confused with the security fee, which explicitly covers the cost of security screening. Depending on the airline, the taxes and fees are shown more or less precisely on the ticket or invoice. The question that arises: does the payment of the passenger fee cover the use of a toilet? At least one should be able to assume that a toilet should be one of the absolute minimum amenities in an airport terminal. Consumer advocates can play this idea even further: Do airlines have to explicitly point out that going to the toilet, which is taken for granted and, if the worst comes to the worst, is also necessary, is not included in the flight price (including passenger fee) at this airport? Or to put it quite cheekily: is the optional use of toilets part of the travel chain or not (not everyone always has to go to the toilet)? It is questionable, however, whether consumer protection organizations will sue for one euro per person.

  • van Tiel, 6. December 2022 @ 11: 10

    The problem arises itself once the men go to pee freely and leave the chair somewhere. Take a look at the rest stop on the Autobahn.

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3 Comments

  • Hannes W, 6. December 2022 @ 08: 43

    The obligation to pay fees is less worthy of discussion than their obligatory cashless processing. Would be an issue for the Luxembourg (ECJ), keyword "discrimination".

    • Jan Gruber, 6. December 2022 @ 08: 54

      Let's say an UM (unaccompanied minor) needs to go to the toilet before departure or after landing. Most children do not have a bank or credit card. The UM is then dependent on the "help" of the accompanying staff and it is questionable whether they want to / can pull out the private card, because the wallet could also be locked in the locker in the employee cloakroom. This could result in an awkward situation for the UM.

      On the other hand:
      Every passenger pays a so-called passenger fee through their airline. This varies depending on the airport, but the reason is the same: this is used to pay for the use of the airport terminal. This fee is not to be confused with the security fee, which explicitly covers the cost of security screening. Depending on the airline, the taxes and fees are shown more or less precisely on the ticket or invoice. The question that arises: does the payment of the passenger fee cover the use of a toilet? At least one should be able to assume that a toilet should be one of the absolute minimum amenities in an airport terminal. Consumer advocates can play this idea even further: Do airlines have to explicitly point out that going to the toilet, which is taken for granted and, if the worst comes to the worst, is also necessary, is not included in the flight price (including passenger fee) at this airport? Or to put it quite cheekily: is the optional use of toilets part of the travel chain or not (not everyone always has to go to the toilet)? It is questionable, however, whether consumer protection organizations will sue for one euro per person.

  • van Tiel, 6. December 2022 @ 11: 10

    The problem arises itself once the men go to pee freely and leave the chair somewhere. Take a look at the rest stop on the Autobahn.

Leave a Comment

Your e-mail address will not be published. Required fields are marked with * marked

This website uses Akismet to reduce spam. Learn more about how your comment data is processed.

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