In Germany, the reimbursement of ticket money for canceled flights is said to continue to run unevenly. The passenger rights portal Flightright claims that German airlines in particular should delay or even refuse repayments.

The company relies on cases that passengers have submitted via the portal. In the event of success, this collects a commission so that the service is not free of charge for customers. In any case, Eurowings performed best among the German airlines. In 41 percent of the cases, this carrier would have reimbursed the ticket price due to requests for payment from Flightright. At Condor, this would have happened in 40 percent of the cases. Tuifly is said to be in third place with a repayment rate of 34 percent. Lufthansa should come in last with only around 30 percent reimbursements.

Low-cost airlines such as Ryanair and Easyjet did better. The Irish low-cost group is said to have paid back in 77 percent of the cases submitted. The rate for the British competitor is said to have been 70 percent.

Flightright manager Claudia Brosche criticizes the behavior of Lufthansa, because the carrier would make the reimbursement of ticket money bureaucratic. As an example, she cites that the original powers of attorney and assignments are requested by post, but other airlines accept these digitally. Flightright considers this to be a delaying tactic that would "cast a bad light on the largest German airline". It is generally of the opinion that the crane would act "difficult to understand".