The online travel agent Kiwi and Dortmund Airport have been working together on connecting flights since September 1, 2021. The airport in the Ruhr area is mainly served by low-cost travelers that do not offer transfers.
And that's exactly where the first problem arises, because Ryanair and Kiwi are on the same page so much in the hairthat one delivers various disputes in court. For example, the low-cost airline does not accept boarding passes issued via the Kiwi check-in service and has also obtained some injunctions in the Czech courts.
For several years now, Kiwi has been offering transfer flights that cannot be regularly booked with airlines. According to their own information, a guarantee for the connections is assumed. For travelers with luggage, however, the main disadvantage is that in many cases the luggage has to be picked up at the belt and checked in again at the counter.
Kiwi has now entered into a partnership with Dortmund Airport, which is intended to enable those transferring from this OTA to use the Security Fastlane. According to the airport, this should reduce the transfer time. Dortmund apparently hopes that more transfer passengers can be won through Kiwi. The airlines Wizz Air and Ryanair are dominant locally. Both do not officially offer transfer flights via this airport.
“We are pleased to welcome another partner airport in Dortmund Airport. Together we will improve the transfer process for passengers with our Smart Pass Service and position Dortmund Airport as an attractive, uncomplicated transfer point, ”explains Patrick Zeuner, Head of Airport Partnerships at Kiwi.
“The big advantage for passengers is that flights from different airlines can be combined with Kiwi.com and everything can be booked from a single source. At Dortmund Airport, passengers can then benefit from short distances when changing trains. It fits together wonderfully, ”adds Guido Miletic, Head of Airport Services and Marketing.