Tue, 25.04.2023
05:34

Rebookings on partner airlines: Condor annoys travel agencies

Tue, 25.04.2023
05:34

Rebookings on partner airlines: Condor annoys travel agencies

Last update:
Mo, 24.04.2023
09:46

The holiday airline Condor is apparently not able to carry out the 2023 summer flight schedule without a wet lease partner and sister Marabu Airlines. The rebooking to subcontractors and the Estonian sister company are currently causing a lot of extra work for travel agencies.

They are quite annoyed, because passengers have been arranged for Condor flights or booked as part of package tours. The owner of an agency really lets off steam compared to the specialist portal FVW, because changes to wet lease partners or Marabu Airlines often also affect seat reservations and optional extras. According to the travel agency owner, the tour operators pass on the checking and new bookings to the travel agencies.

The extent would now be such that just the agency that spoke to the FVW would receive a "high double-digit number" of cases per week. This means significantly more work that is not compensated by either Condor or the respective tour operator. There are also complaints from passengers who don't think it's great that instead of flying with Condor, you get one with a subcontractor. Some optional extras and seat offers are not available on flights operated by wet lease partners.

Condor states, among other things, that due to the “personnel challenges, it is better to use partner airlines than to cancel flights”. It is also said that the Wetlease partners are "carefully selected according to the strictest European guidelines and specifications". In the 2023 summer flight schedule, Heston Airlines, FlyAir41, European Air Charter and Bulgaria Air, among others, are deployed for Condor. Some routes will be gradually taken over by the new sister company Marabu Airlines from May 1, 2023.

18 Comments

Reply

Silke Achuster, 27. April 2023 @ 16: 09

I'm flying to Varadero next Thursday. I booked premium economy and a seat reservation, and also booked the upgrade to premium economy. So I can take a lot more luggage with me. If I don't fly with condor now, the seat reservation is gone and so is the premium class. That's probably not correct.
Reply

Gisela Decker, 27. April 2023 @ 17: 58

How can you fight back?
Reply

Michael Dennull, 28. April 2023 @ 14: 00

I have TUI/Condor customers who were supposed to fly with Marabu Hamburg Hurghada at the beginning of June and paid almost €900 for the business class seats (in this case only a free middle seat). Now Condor is changing the airline from Marabu to Heston Airlines and they are also using another aircraft. TUI has not answered what that means for the reserved seats for almost 2 weeks.
Reply

Gabrielle Schmidt , 9. July 2023 @ 15: 00

To me it looks like "fraud": book and pay for Condor and be fobbed off with a foreign low-cost airline. Even today, July 2023, the flight data in the various travel portals are not updated. This is unfair competition!
- Reply
  
  Uwe Reske, 26. July 2023 @ 18: 02
  
  This has happened to my wife and me as well. Booked and paid for an expensive Condor flight
  and are now put on a cheap flight Heston Airlines. If we cancel, it is questionable whether we will even get our money back. Have already had bad experiences with Condor.
  I don't think it should go on like this!!!!
Reply

Peter, 29. August 2023 @ 21: 35

Hey there!
I booked a return flight to Fuerteventura for March 2023 with Condor in mid-March 2024. A normal DE 1440 / 1441 flight with seat reservation, like I've been doing for a few years.
Today I suddenly received a “booking confirmation” after which my seat reservation was cancelled. I have not received any further information.
In the customer portal I then saw that the flight number had also changed. It is now DI6440/6441 and who is behind it? marabou
So far there has been no information about the rebooking. I feel betrayed because the price of the "real" Condor flights wasn't exactly cheap.
Ultimately, it is not even possible to reserve a seat on the new flights.
Really great Condor!
Reply

Bjorn , 30. August 2023 @ 12: 51

Good morning!
The same thing just happened to me. Transfer to DI6440/6441. I was just told by customer service that a seat reservation would be possible in three to four days. I am excited!
Reply

Hans, 30. August 2023 @ 16: 27

Hi,
Yesterday I received an e-mail from Condor in which my Condor business flight to Tenerife was canceled without further comment. 2 hours later another email comes telling me that I have been rebooked on Marabu airline. If I still want additional services, I have to order them again, including the seat reservation.
If I want to fly with a low-cost airline, I book there right away.
Apparently, the customer is no longer important at Condor.
I am considering canceling the entire flight.
Reply

Thomas Holk, 30. August 2023 @ 16: 52

We fly extra Condor because you can sit comfortably in the business area and put your dog with a bag under the free seat. Now rebook our Lanzarote flight today on Marabu. And the dog is simply canceled without comment. Customer service says that it is not yet technically possible to book the dog again. I'm supposed to call again tomorrow. The guy will probably be free then. Are they spinning now?
Reply

U. Thrush , 31. August 2023 @ 10: 02

Yesterday we also received a changed booking confirmation for our flights in December, flights DE were booked and paid for, these are now carried out as DI via European Air Charter (Bulgarian airline). Booked baggage has been canceled and is now to be booked again.
If I order and pay for an Audi, I don't have to accept a Dacia just because it's also a car. In my opinion, this is fraud, selling Condor flights and then processing them via wet lease.
Reply

S. Krug, 31. August 2023 @ 16: 06

My Condor flight to Grand Canaria in December was also rebooked to Marabu yesterday.
You can only book the special services yourself again in a week.
I'm curious how this will go...
Reply

Borman , 31. August 2023 @ 17: 47

Also rebooking of our Gran Canaria business flights in March 2024 to Marabu, without further explanations, one should book "extras" (also seats) again! Where?? Condor was asked to cancel the flights or rebook on actual CONDOR flights.
Reply

Stephen Gross , 2. September 2023 @ 21: 40

For a flight from FUE to HAM on Wednesday, I received a succinct email with the DI flight number without specifying the airline. Cancellation of the booked XL seats - of course so far without refund.
Incidentally, the XL seats are now said to cost €10 more than they paid in March.
The booking on the Condor site cannot be accessed due to various "internal errors". Apparently, Condor is developing into a single failure.
This will probably be a case for the lawyer.
Reply

Renate Fenske, 5. September 2023 @ 08: 27

MY FLIGHT WAS ALSO REBOOKED ONTO THIS MACHINE. MY MONEY WAS REFUNDED TO MY CREDIT CARD FOR THE MEAL I ORDERED WITHOUT REASON. I'M VERY DISAPPOINTED WITH CONDOR, I BOOKED EXTRA THERE AND PAID MORE THAN WITH ANOTHER AIRLINE. NEXT TIME I'LL THINK ABOUT BOOKING THERE AGAIN... YOU CAN THEN YES, BOOK A CHEAP FLIGHT RIGHT NOW:::
Reply

M., 21. September 2023 @ 23: 45

What Condor is allowing itself to do here is simply fraud. My wife and I were supposed to fly back from Crete to Frankfurt with the Condondor on July 11.07.2023th, 1.30 around noon. This also includes the booking confirmation from the tour operator with the confirmed airline Condors. The return flight never took place because in the evening before departure we came across the information from the tour operator in Crete when checking for the pick-up time that we would be picked up that night at XNUMX in the morning and would fly with Maribu and not with Condors. So we were given an overnight stay with breakfast was stolen, and the expensive Condors flight was replaced by a cheap flight and we incurred expensive additional costs. No response from Condors. It's a mess. The matter is now up to the lawyer. This is obviously fraud because we weren't even informed about it, neither before departure nor on vacation. Condors never again.
Reply

Warnecke Michael, 25. September 2023 @ 20: 53

We are also affected, the return flight from Tenerife to Hamburg was rebooked on Marabu and there was no possibility of canceling it. This is an absolute disgrace and definitely the last Condor flight.
We won't take the flight, unfortunately the money will be wasted...
Reply

T. Vienna, 29. September 2023 @ 11: 06

I got it on November 10.11th. Booked to Fuerteventura (with Condor) I was rebooked on Marabu without any information with different return flight times and the booked seats were canceled without notice. If I hadn't accidentally seen that the seat price had been booked on my credit card, I wouldn't have noticed anything. Is this the new Condor service???? I'm already mad about it. On the next flight I'll think carefully about who my partner will be.
Reply

Uli, 25. February 2024 @ 15: 20

Unfortunately, Eurowings is not a bit better: booked from DUS to Nice last August for May.
Flight plan change: 5 hours later with Smartwings…
But that's still to be typed: The return flight now goes to CGN. I don't know how they imagine taking the S-Bahn with 2 small children and luggage and changing trains twice...

Editor of this article:

Amely Mizzi

Amely Mizzi is Executive Assistant at Aviation Direct Malta in San Pawl il-Baħar. She previously worked in the Aircraft and Vessel Financing division at a banking group. She is considered a linguistic talent and speaks seven languages fluently. She prefers to spend her free time in Austria on the ski slopes and in summer on Mediterranean beaches, practically on her doorstep in Gozo.

[email protected]

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18 Comments

Reply

Silke Achuster, 27. April 2023 @ 16: 09

I'm flying to Varadero next Thursday. I booked premium economy and a seat reservation, and also booked the upgrade to premium economy. So I can take a lot more luggage with me. If I don't fly with condor now, the seat reservation is gone and so is the premium class. That's probably not correct.
Reply

Gisela Decker, 27. April 2023 @ 17: 58

How can you fight back?
Reply

Michael Dennull, 28. April 2023 @ 14: 00

I have TUI/Condor customers who were supposed to fly with Marabu Hamburg Hurghada at the beginning of June and paid almost €900 for the business class seats (in this case only a free middle seat). Now Condor is changing the airline from Marabu to Heston Airlines and they are also using another aircraft. TUI has not answered what that means for the reserved seats for almost 2 weeks.
Reply

Gabrielle Schmidt , 9. July 2023 @ 15: 00

To me it looks like "fraud": book and pay for Condor and be fobbed off with a foreign low-cost airline. Even today, July 2023, the flight data in the various travel portals are not updated. This is unfair competition!
- Reply
  
  Uwe Reske, 26. July 2023 @ 18: 02
  
  This has happened to my wife and me as well. Booked and paid for an expensive Condor flight
  and are now put on a cheap flight Heston Airlines. If we cancel, it is questionable whether we will even get our money back. Have already had bad experiences with Condor.
  I don't think it should go on like this!!!!
Reply

Peter, 29. August 2023 @ 21: 35

Hey there!
I booked a return flight to Fuerteventura for March 2023 with Condor in mid-March 2024. A normal DE 1440 / 1441 flight with seat reservation, like I've been doing for a few years.
Today I suddenly received a “booking confirmation” after which my seat reservation was cancelled. I have not received any further information.
In the customer portal I then saw that the flight number had also changed. It is now DI6440/6441 and who is behind it? marabou
So far there has been no information about the rebooking. I feel betrayed because the price of the "real" Condor flights wasn't exactly cheap.
Ultimately, it is not even possible to reserve a seat on the new flights.
Really great Condor!
Reply

Bjorn , 30. August 2023 @ 12: 51

Good morning!
The same thing just happened to me. Transfer to DI6440/6441. I was just told by customer service that a seat reservation would be possible in three to four days. I am excited!
Reply

Hans, 30. August 2023 @ 16: 27

Hi,
Yesterday I received an e-mail from Condor in which my Condor business flight to Tenerife was canceled without further comment. 2 hours later another email comes telling me that I have been rebooked on Marabu airline. If I still want additional services, I have to order them again, including the seat reservation.
If I want to fly with a low-cost airline, I book there right away.
Apparently, the customer is no longer important at Condor.
I am considering canceling the entire flight.
Reply

Thomas Holk, 30. August 2023 @ 16: 52

We fly extra Condor because you can sit comfortably in the business area and put your dog with a bag under the free seat. Now rebook our Lanzarote flight today on Marabu. And the dog is simply canceled without comment. Customer service says that it is not yet technically possible to book the dog again. I'm supposed to call again tomorrow. The guy will probably be free then. Are they spinning now?
Reply

U. Thrush , 31. August 2023 @ 10: 02

Yesterday we also received a changed booking confirmation for our flights in December, flights DE were booked and paid for, these are now carried out as DI via European Air Charter (Bulgarian airline). Booked baggage has been canceled and is now to be booked again.
If I order and pay for an Audi, I don't have to accept a Dacia just because it's also a car. In my opinion, this is fraud, selling Condor flights and then processing them via wet lease.
Reply

S. Krug, 31. August 2023 @ 16: 06

My Condor flight to Grand Canaria in December was also rebooked to Marabu yesterday.
You can only book the special services yourself again in a week.
I'm curious how this will go...
Reply

Borman , 31. August 2023 @ 17: 47

Also rebooking of our Gran Canaria business flights in March 2024 to Marabu, without further explanations, one should book "extras" (also seats) again! Where?? Condor was asked to cancel the flights or rebook on actual CONDOR flights.
Reply

Stephen Gross , 2. September 2023 @ 21: 40

For a flight from FUE to HAM on Wednesday, I received a succinct email with the DI flight number without specifying the airline. Cancellation of the booked XL seats - of course so far without refund.
Incidentally, the XL seats are now said to cost €10 more than they paid in March.
The booking on the Condor site cannot be accessed due to various "internal errors". Apparently, Condor is developing into a single failure.
This will probably be a case for the lawyer.
Reply

Renate Fenske, 5. September 2023 @ 08: 27

MY FLIGHT WAS ALSO REBOOKED ONTO THIS MACHINE. MY MONEY WAS REFUNDED TO MY CREDIT CARD FOR THE MEAL I ORDERED WITHOUT REASON. I'M VERY DISAPPOINTED WITH CONDOR, I BOOKED EXTRA THERE AND PAID MORE THAN WITH ANOTHER AIRLINE. NEXT TIME I'LL THINK ABOUT BOOKING THERE AGAIN... YOU CAN THEN YES, BOOK A CHEAP FLIGHT RIGHT NOW:::
Reply

M., 21. September 2023 @ 23: 45

What Condor is allowing itself to do here is simply fraud. My wife and I were supposed to fly back from Crete to Frankfurt with the Condondor on July 11.07.2023th, 1.30 around noon. This also includes the booking confirmation from the tour operator with the confirmed airline Condors. The return flight never took place because in the evening before departure we came across the information from the tour operator in Crete when checking for the pick-up time that we would be picked up that night at XNUMX in the morning and would fly with Maribu and not with Condors. So we were given an overnight stay with breakfast was stolen, and the expensive Condors flight was replaced by a cheap flight and we incurred expensive additional costs. No response from Condors. It's a mess. The matter is now up to the lawyer. This is obviously fraud because we weren't even informed about it, neither before departure nor on vacation. Condors never again.
Reply

Warnecke Michael, 25. September 2023 @ 20: 53

We are also affected, the return flight from Tenerife to Hamburg was rebooked on Marabu and there was no possibility of canceling it. This is an absolute disgrace and definitely the last Condor flight.
We won't take the flight, unfortunately the money will be wasted...
Reply

T. Vienna, 29. September 2023 @ 11: 06

I got it on November 10.11th. Booked to Fuerteventura (with Condor) I was rebooked on Marabu without any information with different return flight times and the booked seats were canceled without notice. If I hadn't accidentally seen that the seat price had been booked on my credit card, I wouldn't have noticed anything. Is this the new Condor service???? I'm already mad about it. On the next flight I'll think carefully about who my partner will be.
Reply

Uli, 25. February 2024 @ 15: 20

Unfortunately, Eurowings is not a bit better: booked from DUS to Nice last August for May.
Flight plan change: 5 hours later with Smartwings…
But that's still to be typed: The return flight now goes to CGN. I don't know how they imagine taking the S-Bahn with 2 small children and luggage and changing trains twice...

Rebookings on partner airlines: Condor annoys travel agencies

Rebookings on partner airlines: Condor annoys travel agencies

The holiday airline Condor is apparently not able to carry out the 2023 summer flight schedule without a wet lease partner and sister Marabu Airlines. The rebooking to subcontractors and the Estonian sister company are currently causing a lot of extra work for travel agencies.

18 Comments

Leave a Comment Cancel reply

Editor of this article:

Amely Mizzi

[email protected]

Nobody likes paywalls
- not even Aviation.Direct!

Amely Mizzi

About the editor

[email protected]

Nobody likes paywalls
- not even Aviation.Direct!

18 Comments

Leave a Comment Cancel reply

Rebookings on partner airlines: Condor annoys travel agencies

Rebookings on partner airlines: Condor annoys travel agencies

The holiday airline Condor is apparently not able to carry out the 2023 summer flight schedule without a wet lease partner and sister Marabu Airlines. The rebooking to subcontractors and the Estonian sister company are currently causing a lot of extra work for travel agencies.

18 Comments

Leave a Comment Cancel reply

Editor of this article:

Amely Mizzi

[email protected]

Nobody likes paywalls - not even Aviation.Direct!

Amely Mizzi

About the editor

[email protected]

Nobody likes paywalls - not even Aviation.Direct!

18 Comments

Leave a Comment Cancel reply

Nobody likes paywalls
- not even Aviation.Direct!

Nobody likes paywalls
- not even Aviation.Direct!